Complaint Management System (CMS) is a product by name Focus which has been developed for a Irish company VigiSoft.
- Product built on European standards of complaint management.
- Capabilities to capture adverse events, issues, non conformance or product complaints.
- Work flow based system to capture complete life cycle of issues.
- Role based information security.
- Concurrency control with transaction locking mechanism.
- Staging of transactions before committing them to work flow.
- Shortcut context menus for user friendly execution.
- Statutory reporting.